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Full Screen- Title
- Anti Plagiarism Certificate
- Declaration
- Certificate
- Abstract
- Acknowledgement
- Contents
- List of Tables
- List of Figures
- Abbreviations
- 1. INTRODUCTION
- 2. REVIEW OF EARLIER STUDIES
- 3. THEORETICAL FRAMEWORK OF CUSTOMER KNOWLEDGE MANAGEMENT
- 4. CKM INFRASTRUCTURE, CKM PROCESS AND CUSTOMER RELATIONSHIP PERFORMANCE OF TELECOM COMPANIES IN KERALA
- 5. INTEGRATED CKM INFRASTRUCTURE-CKM PROCESS-CUSTOMER RELATIONSHIP PERFORMANCE MODEL IN THE TELECOM SECTOR
- 6. SUMMARY OF FINDINGS, CONCLUSIONS AND SUGGESTIONS
- Bibliography
- Appendices